• We do not offer refunds for products purchased from retail stores.

• Returns/exchanges are at the sole discretion of Nine West Management, based on current store prices and the merchandise of an equivalent value.

• Repair services are not available to merchandise that have been damaged as a result of normal wear and tear.

• Nine West Management reserves the right to assess the age and condition of returned/defective merchandise before performing any repair or exchange.

• Nine West Management reserves the right to amend its store policies and terms & conditions for promotional project item(s) without prior notice.

2a:T4f2,

1. RETURN & EXCHANGE CONDITIONS

• Customers must inspect the goods condition and may exchange/return goods immediately upon delivery/receipt in the following cases:

o Products do not match the type or design ordered or as shown on the website at the time of ordering.
o Insufficient quantity or incomplete sets as ordered.
o External condition is affected such as torn packaging, peeling, breakage, etc.

• Customers are responsible for providing relevant documents to prove the deficiencies mentioned above to complete the return/exchange process.

2. NOTIFICATION AND RETURN SHIPPING REGULATIONS

• Notification timeframe for return/exchange: within 48 hours of receiving the product for cases of missing accessories, gifts, or breakage.
• Return shipping timeframe: within 14 days of receiving the product.
• Return locations: Customers may bring items directly to our office/stores or send via postal service.
• For any feedback/complaints regarding product quality, customers are encouraged to contact our customer service hotline.

2b:T139c,

INSTRUCTIONS FOR REQUESTING A VAT INVOICE CUM TAX REFUND DECLARATION

According to Circular No. 72/2014/TT-BTC of the Ministry of Finance on VAT refunds for goods purchased by foreigners and overseas Vietnamese who bring the goods with them upon exiting Vietnam, please follow these steps if you need to request a VAT invoice cum Tax refund declaration:

1. Eligible Persons:Foreigners and overseas Vietnamese (except for members of flight crews and seafaring crews) who hold a valid passport or entry-exit document issued by a foreign country, use this document to enter and exit Vietnam, purchase goods in Vietnam, and take those goods out of Vietnam through VAT refund eligible border gates.

2. Notes and Requirements for Requesting a VAT invoice cum Tax refund declaration:

Customers must inform the staff before the invoice is issued.

Some stores/centers may not yet be authorized to issue VAT invoice cum Tax refund declaration, depending on the registration process with the General Department ofCustoms, or notifications from government agencies and Maison. Customers are advised to inquire with the staff for updates.

To ensure accuracy and security, Maison kindly requests that customers agree to provide information to the cashier and take responsibility for ensuring the accuracy, legality, and authenticity of the passport, entry-exit documents presented to the store when purchasing goods; the passport, entry-exit documents, goods, and the VAT invoice cum Tax refund declaration presented to the customs authorities; and the documents presented to the commercial bank acting as the VAT refund agent are handled in accordance with regulations and efficiently.

Note:

Maison does not allow returns or exchanges for items purchased with a VAT invoice cum Tax refund declaration.
Maison and its affiliated stores are not responsible for the VAT refund proc