Return & refunds

1. SKECHERS - EXCHANGE POLICY


  • • Customers may exchange items within 30 days for regular-priced products from the purchase date shown on the receipt.

2. Exchange Conditions:


  • • The exchange item must be of equal or greater value than the originally purchased product. Customers will not receive a refund if the exchanged item has a lower value than the original purchase.
  • • The product must be in its original condition, unused, with intact tags, and include the product box (if applicable).
  • • Items purchased at a specific store can only be exchanged at that same store.

3. Exclusions to the Exchange Policy:


  • • Items such as socks, shoe care products, undergarments, and other accessories.
  • • Products purchased on promotion or discount cannot be exchanged (including changes in size, style, or color).
  • • No return policy is applied under any circumstances.

4. Exchanges will be subject to the final decision of SKECHERS


  • • Exchanges will be subject to the final decision of SKECHERS and will be based on the current in-store price or a product of equivalent value.

5. Note:


  • • SKECHERS reserves the right to amend the exchange policy and conditions at any time.
Return & Refund Policy - Skechers - Vạn Hạnh Mall