GENERAL TERMS

• Merchandise sold from stores are non-refundable.
• Exchange of regular-priced or sales merchandise in their original condition can be done within 30 days of purchase when accompanied with the original receipt – valid for one time only.
• You may exchange at different stores in CHARLES & KEITH Vietnam.
• Refund policy only applies to transactions of CHARLESKEITH.VN.
• We do not offer refunds for products purchased from retail stores.
• Returns/exchanges are at the sole discretion of CHARLES & KEITH Management, based on current store prices and the merchandise of an equivalent value.
• Repair services are not available to merchandise that have been damaged as a result of normal wear and tear.
• CHARLES & KEITH Management reserves the right to assess the age and condition of returned/defective merchandise before performing any repair or exchange.
• Reservations are not allowed for discounted and/or marked-down merchandise.
• Do not leave your belongings unattended as CHARLES & KEITH Management will not be responsible or liable for the loss or damage of your personal property/items in the store.
• CCTV cameras are in operation in the store for your personal safety and security.
• No photography, food and drinks are allowed in the store.
• CHARLES & KEITH Management reserves the right to amend its store policies and terms & conditions for promotional project item(s) without prior notice.

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1. GENERAL TERMS

• Merchandise sold is non-refundable in any circumstance.
• Each product may only be exchanged once.
• Returns/exchanges are at the sole discretion of the Management and will be based on the store price at the time or merchandise of equivalent value.
• The Management reserves the right to assess the condition of returned/defective merchandise before performing any repairs or exchanges.
• The Management reserves the right to amend store policies and terms & conditions for promotional and special project items at any time.
• The exchanged product must be of equal or higher value than the purchased product. No refunds will be given for the difference if the exchanged product is of lower value.
• Return and exchange policies do not apply to products that have been used, laundered, altered, or damaged due to user handling (e.g., stains, scratches, tears, etc.).
• For hygiene reasons, the store cannot accept returns or exchanges for accessories such as socks, hats, etc.

2. CONDITIONS FOR EXCHANGE

• The product must be unused, unlaundered, and free of any unusual odors.
• The product must be in its original packaging and with any accompanying tags (if applicable).
• The customer must provide the original receipt or proof of purchase from Maison.
• The product must not have been damaged due to user storage or transportation.

3. EXCHANGE LOCATIONS

4. EXCHANGE PERIOD AND NON-APPLICABLE ITEMS

• Products purchased can be exchanged within 30 days from the date of purchase.
• The exchange policy does not apply to seasonal sale items, Private Sale products, or Black Friday promotions.

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1. HAVAIANAS EXCHANGE POLICY

2. Exchange Period:

3. Exchange Conditions:

Policy