1. EXCHANGE POLICY

• Purchased item cannot be returned (except only for technical or quality defects).
• Items can only be exchanged 1 time only and within 14 days.
• Item sold cannot be exchanged if used or damaged. Note: Exchanged items must be in new/original condition with all tags and packaging intact, item must not have been worn, washed, dirty, soiled or contaminated by cosmetics, chemicals or smoke.
• Shops are allowed to perform exchanges with other shops under the Maison shop system.
• Accessories and jewelry purchased cannot be returned or exchanged. Note: Exchange applied only for technical or quality defects.
• Kindly present the original purchased receipt when exchanging item.
• Exchanged item must have equivalent value. If customer wants to change to a lower value item in comparison to the original value, the difference will not be reimbursed. If exchanged item has a higher value in comparison to the original value, customer will have to pay for extra money.
• Discount item cannot be exchanged.

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1. GENERAL TERMS

• No refunds will be provided for purchased products under any circumstances.
• Each item can only be exchanged once.
• Returns and exchanges are subject to the final decision of the Management and will be based on the current store price or an item of equivalent value.
• The Management reserves the right to assess the condition of returned/defective items before performing any repairs or exchanges.
• The Management reserves the right to amend the store's policies and terms & conditions for promotional items and special programs at any time.
• The item to be exchanged must have the same or greater value than the original product. No change will be given if the exchanged item is of lower value than the original.
• The exchange policy does not apply to items that have been used; washed/cleaned; altered; or damaged during storage or transportation by the customer (e.g., dirty, stained, scratched, torn, etc.).
• To ensure product hygiene, the store cannot accept exchanges for accessories such as socks, hats, etc.

2. EXCHANGE CONDITIONS

• The item must be unused, unwashed, and free of any unusual odor.
• The item must have the original tags and packaging (if any).
• The customer must provide the full purchase receipt from Maison.
• The item must not have been damaged due to storage or transportation by the customer.

3. EXCHANGE LOCATIONS

4. EXCHANGE PERIOD AND EXCLUSIONS

• Items can be exchanged within 30 days from the purchase date.
• The exchange policy does not apply to seasonal sale items, items purchased during Private Sale, or Black Friday promotions.

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1. EXCHANGE POLICY

• No refund.
• Each item can only be exchanged once.
• Products purchased will not be returned under any circumstances.
• Returns and exchanges will be at the discretion of the Management and will be based on the store price at that time or a product of equivalent value.
• Management reserves the right to evaluate returned/defective goods prior to making any repairs or exchanges.
• Management reserves the right to modify the store's policies and conditions for promotional items and special programs at any time.
• Exchange products must have the same or higher price than the purchased product.
• Customers are not refunded if the exchanged product is of lower value than the purchased product.

2. CONDITIONS:

Customer support