Return & refunds

1. EXCHANGE POLICY

• • Merchandise sold from stores are non-refundable. Exchange of regular-priced or sales merchandise in their original condition can be done within 14 days of purchase when accompanied with the original receipt – valid for one time only.
• • You may exchange at different stores in Nine West Vietnam.
• • We do not offer refunds for products purchased from retail stores.
• • Returns/exchanges are at the sole discretion of Nine West Management, based on current store prices and the merchandise of an equivalent value.
• • Repair services are not available to merchandise that have been damaged as a result of normal wear and tear.
• • Nine West Management reserves the right to assess the age and condition of returned/defective merchandise before performing any repair or exchange.
• • Nine West Management reserves the right to amend its store policies and terms & conditions for promotional project item(s) without prior notice.