Return and Refund Policy

1. EXCHANGE POLICY

• • No refund.
• • One-time exchange limit per receipt/invoice.
• • Items are eligible for exchange within 30 days from the purchase date on the receipt/invoice.
• • Items purchased at Urban Revivo stores are eligible for exchange.
• • Items can be exchanged at any Urban Revivo store in Vietnam.
• • The original receipt/invoice is required and only applies to full-price items.
• • Items must be in new and original condition with attached tags, labels, and accessories.
• • Items can be exchanged for items of equal or higher value than the original item. If exchanged for an item of higher value, the customer must pay the price difference. No refund will be issued if the exchanged item is of lower value.
• • Non-exchangeable items: accessories, footwear, jewelry, underwear, and swimwear.