Return & Refund Policy - Charles & Keith Lotte Tay Ho
Return and Refund Policy
1.GENERAL TERMS
• Merchandise sold from stores are non-refundable.
• Exchange of regular-priced or sales merchandise in their original condition can be done within 30 days of purchase when accompanied with the original receipt – valid for one time only.
• You may exchange at different stores in CHARLES & KEITH Vietnam.
• Refund policy only applies to transactions of CHARLESKEITH.VN.
• We do not offer refunds for products purchased from retail stores.
• Returns/exchanges are at the sole discretion of CHARLES & KEITH Management, based on current store prices and the merchandise of an equivalent value.
• Repair services are not available to merchandise that have been damaged as a result of normal wear and tear.
• CHARLES & KEITH Management reserves the right to assess the age and condition of returned/defective merchandise before performing any repair or exchange.
• Reservations are not allowed for discounted and/or marked-down merchandise.
• Do not leave your belongings unattended as CHARLES & KEITH Management will not be responsible or liable for the loss or damage of your personal property/items in the store.
• CCTV cameras are in operation in the store for your personal safety and security.
• No photography, food and drinks are allowed in the store.
• CHARLES & KEITH Management reserves the right to amend its store policies and terms & conditions for promotional project item(s) without prior notice.