• Complete purchase documents (receipt).
• Unused, with original tags and labels intact.

Step 2: Bring the product and receipt to a HAVAIANAS store within 30 days of purchase.

Step 3: Store staff will check the product's condition and confirm the exchange eligibility.

Step 4: Select a new item of equal or higher value than the original item. If the new item is of lower value, customers can choose additional products, but no refund will be given for the difference.

6. Notes:

• PUMA does not accept exchanges for shoe care accessories, socks, or items in the underwear category.
• Each product is eligible for exchange only once.
• The exchange policy does not apply to products that are used, washed, altered, or damaged due to customer handling (such as dirt, stains, scratches, or holes).
• No refunds are provided for purchased items under any circumstances.
• To safeguard your rights, it is recommended to keep the product and packaging intact for the first 30 days after purchase.

20:T439,

1. EXCHANGE POLICY

• Purchased items cannot be returned.
• Kindly present the original purchase receipt when exchanging an item.
• Items can only be exchanged one time and within 30 days. Exchanged items must be in new/original condition with all tags and packaging intact. Items must not have been worn, washed, dirty, soiled, or contaminated by cosmetics or chemicals.
• Shops are allowed to perform exchanges with other shops under the Maison shop system.
• Items sold cannot be exchanged if used or damaged (except in the case of defects under the warranty policy).
• We do not offer any exchanges on: jewelry, sunglasses, and perfume.
• Discounted items cannot be exchanged.
• Exchanged items must have equivalent value. If the customer wishes to exchange for an item of lower value compared to the original, the difference will not be reimbursed. If the exchanged item has a higher value, the customer will need to pay the price difference.

21:T99b,

1. EXCHANGE POLICY AT PUMA STORES

• PUMA offers an exchange policy for full-priced products, as detailed below:

2. Exchange Period

• Within 30 days from the date of purchase.

3. Exchange Conditions

• The product must have its original tag and be unused.
• Exchanges can be made at any PUMA store within the official Maison distribution network.
• No return policy is applied.

4. Exchange Value

• The exchanged product must be of equal or higher value than the original product.
• If the new product has a lower value, customers may select additional items; no refund will be provided for the difference.
• Discounted products are not eligible for exchange under the PUMA policy.

5. Exchange Process Steps

• Step 1: Ensure that the product meets all the following conditions:

o The product includes complete purchase documentation (receipt).
o The product box and packaging remain intact.
o The product is unused and has its original tags and labels.

• Step 2: Bring the product and the receipt to any PUMA store within 30 days of the purchase date.
• Step 3: Store staff will inspect the product's condition and confirm the eligibility for exchange.
• Step 4: Select a new product of equal or higher value than the original item. If the new product has a lower value, customers may choose additional items; however, no refund will be given for any differ